Get your IT support costs under control

MIS managers around the world are looking at managed services to do more for less.  Synergy Development's maintenance agreements reduce and control your IT operating costs. Outsourcing your help desk and support services to us results in predictable quarterly costs, usually on a per-device basis, rather than month-to-month fluctuations driven by demand.

Proactive Maintenance:  Don't wait until problems grind your business to a halt.  Our maintenance agreements provide a fixed cost for unlimited support.  We will make sure that the frequency of reactive calls is as low as possible, which translates into a large amount of proactive work on your systems to prevent them from ever going down in the first place.  As the logical desire of most companies is to prevent downtime, both parties in the agreement are mutually working toward the same goal.  Additionally, in an effort to provide the highest quality of service, we maintain an extensive record of all contact and actions taken by our staff.

Outstanding Value:  One of the strongest benefits of our maintenance agreements is the ability to provide fixed systems support costs and drive your system's downtime to functionally zero.  We are also able to provide substantially faster results than the industry average.  This translates into a much lower cost structure for your organization than would otherwise be obtained with in-house staff.  Synergy Development's maintenance agreements are designed to ensure that your system will continue to perform its functions at a near flawless level.    

Spend more time on your customers than on supporting your network.

According to a survey conducted by The Gartner Group, the miscalculation of labor costs involved in setting up and managing business networks has caused many organizations to underestimate network TCO (Total Cost of Ownership) by half. The study suggests labor accounts for 43 percent of some networks' TCO, with the rest of the money covering such items as training, end-user downtime, and disaster prevention and information recovery.

Each new user, applications and peripherals added to or removed from a network affects its TCO. The larger the network, the more an organization should expect to spend on system design, installation and support. Expanded networks also increase the potential cost of lost productivity because network and workstation downtime affects more users. Average users lose an estimated six days of work per year due to network problems. This downtime amounts to paying each employee an extra week of vacation each year.

Many companies choose to over utilize MIS staff or assign network support and maintenance as a secondary responsibility to an existing employee.  This task is often outside of the employee's primary role in the organization and can interfere with his/ her ability to perform his/ her primary job function. 

Synergy believes in keeping you focused on your business and your staff focusing on their core competencies instead of wasting time dealing with computer issues.  Allowing our professional staff to support your network will enable you to dedicate time to your customer's needs while reducing and controlling your operating costs.

Expand your staff's resources.

The worldwide shortage of IT skills has helped outsourcing grow in popularity and scope; this is applicable in virtually every area of IT management today. For IT directors charged with deciding which activities to outsource, missing in-house skills can be filled with Synergy Development consultants.

Synergy Development has helped customers of every size and description fully utilize their IT assets, improve performance and increase productivity - all while reducing downtime and the total cost of ownership. We are committed to providing coordinated support across multi-vendor platforms, technologies and geographical boundaries. Our highly skilled consultants are ready to provide you with service and support whenever and wherever it is needed 24 hours a day, 365 days a year. We are constantly working to get even better. No matter what your IT need may be, HELP is on the way!